Highlights
- Lock in a fixed price at booking with zero hidden fees or surprise charges
- Rely on real-time flight tracking and a 120-minute wait for standard delays
- Meet & greet with name sign at both terminals — easy to spot
- Ride privately to Hanoi Old Quarter with no sharing or detours
- Get 24/7 multilingual WhatsApp support in your language
Description
Enjoy a smooth private transfer from Noi Bai International Airport (HAN) to your hotel in Hanoi Old Quarter. Clarity, comfort, and zero surprises — from landing to your front door.
Why Travelers Choose This Service
• This service gives you a fixed price, the right vehicle, and a driver who knows your name and terminal before you land.
• Both terminals covered — T1 (domestic) and T2 (international).
• Communication is never a barrier:
Driver uses Google Translate on-trip for all requests. For complex needs, our 24/7 WhatsApp hotline supports all languages instantly.
• Exactly what happens when your flight is delayed:
Up to 120 min — driver waits automatically, no action needed. Beyond 120 min — WhatsApp our hotline to extend waiting time. Extra charges apply.
• Price locked the moment you book:
No meters, no surge, no end-of-trip surprises. Price at checkout = price you pay.
How Your Pickup Works
1. Clear immigration, collect luggage, and exit the arrivals hall
2. Find your driver or greeter holding a name sign at the exit gate
3. Can't find them? Call or WhatsApp the hotline on your booking confirmation immediately
4. Allow 5–10 minutes for the driver to bring the vehicle to the pickup bay
5. Confirm your drop-off address and enjoy the ride
Estimated Clearance Time (Reference Only)
• Domestic flights (T1): approx. 20–30 minutes
• International flights (T2): approx. 45–60 minutes
Journey Time
Noi Bai Airport to Hanoi Old Quarter: approximately 60 minutes (about 30 km), depending on traffic.
Service Areas
• Base price covers: Hoan Kiem district (Old Quarter and surrounding lake area)
• All other districts available — surcharge applies by distance and vehicle type
Required After Booking
• Flight number — to confirm terminal and track flight status
• Drop-off address — hotel name or full street address
There are 2 terminals at HAN. Missing flight info may affect your pickup.
Waiting Time and Delays
• Waiting time starts from your scheduled pickup time in the original booking
• Maximum: 120 minutes for all flights, at no extra charge
• Delays beyond 120 minutes: WhatsApp our hotline as soon as possible to extend waiting time — extra charges apply, subject to driver and vehicle availability on the day
All changes must be updated via GetYourGuide or our hotline 24 hours in advance. Late unannounced changes may cause disruption.
No-Show Policy
Failure to appear within 120 minutes of scheduled pickup = no-show. Non-refundable per GetYourGuide policy.
Book now and start your Vietnam trip relaxed, organized, and on your terms.
Includes
One-way private transfer (no sharing)
Pickup at airport — drop-off at one confirmed location
Coverage: Hoan Kiem district (Old Quarter area)
Air-conditioned vehicle
Professional, licensed driver (uses Google Translate for on-trip communication)
Meet & greet at arrival gate with name sign — both terminals (T1, T2)
Toll fees included
Up to 120 minutes of supported waiting time (from scheduled pickup time)
24/7 multilingual WhatsApp support hotline
Excludes
Night/early-morning surcharge (10:00 PM – 05:59 AM, if applicable)
Surcharge for districts outside the base service area
Additional waiting time beyond 120 minutes (subject to vehicle availability)
Insurance and personal expenses
Tips (optional)
Important Information
- 1. After booking, please provide your flight number and drop-off location (hotel name or full address) to ensure correct terminal assignment and pickup
- 2. Remain reachable via WhatsApp or phone using the contact details in your booking. Our 24/7 support team handles all languages via WhatsApp
- 3. Drivers communicate using Google Translate for on-trip requests. For anything more complex, contact our hotline directly
- 4. Transfer duration is approximate and may vary due to traffic, weather, and time of day
- 5. Each traveler is allowed one standard suitcase. Oversized luggage (surfboards, golf bags, bicycles) must be confirmed in advance
- 6. For delays beyond 120 minutes, please WhatsApp our hotline as soon as possible to extend waiting time — extra charges apply, subject to driver and vehicle availability on the day
- 7. No baby seat/child seat is provided. Please arrange your own if required
Easy cancellation
Cancel up to 24 hours in advance for a full refund
